We want you to be happy with every purchase you make from the Casillas Cigar Company. If you are not satisfied with anything you buy from us you may return it within 30 days for a prompt refund or exchange.

If you smoke any of our cigars and are not satisfied with them, return the remaining cigars for a refund of the purchase price,  Refunds will not be given for the cigars you tried.

We guarantee accessories for 30 days. Manufacturer’s warranties apply beyond 30 days.

Any returned item must be sent back in its original package, box or bundle. Shipping charges are not refundable.

Thank you for the opportunity to serve you. If you have any questions please call Customer Service at 916-448-5052 during regular office hours, PST.